Privacy Policy
Last Updated: June 2026
At Altivex Elevators LLC, we are committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect information obtained through our website, enquiries, and other communication channels. By accessing or using the Altivex website, you agree to the practices described in this Privacy Policy.
Information We Collect
To provide our products and services efficiently, Altivex may collect certain personal and non-personal information.
Personal Information
When you contact us, request a quotation, submit an enquiry, or communicate with our team, we may collect information such as:
- Full name
- Email address
- Mobile or telephone number
- Company name (if applicable)
- Property or project location
- City, state, and country
- Any additional information voluntarily provided through enquiry forms or email correspondence
Technical Information
When you browse our website, we may automatically collect certain technical information, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Time spent on our website
- Referring website or search engine
- Cookies and similar tracking technologies
This information helps us improve website functionality, user experience, and overall performance.
How We Collect Information
Altivex collects information through various methods, including:
- Online enquiry and contact forms
- Email communications
- Telephone or WhatsApp enquiries
- Website analytics tools
- Cookies and browser technologies
- Third-party platforms that direct visitors to our website
Information is collected only when necessary to provide better customer service or improve our business operations.
How We Use Your Information
The information collected may be used for the following purposes:
- Responding to product enquiries and quotation requests
- Providing information about elevators, lifts, escalators, and accessibility solutions
- Preparing proposals and project recommendations
- Communicating regarding ongoing or future projects
- Improving our website, products, and customer experience
- Understanding visitor behaviour and website performance
- Sending service updates, promotional materials, or company announcements where legally permitted
- Maintaining website security and preventing fraudulent or unauthorized activities
- Complying with applicable legal and regulatory requirements
We only use your personal information for legitimate business purposes and never sell your personal data to third parties.
Cookies and Analytics
Our website may use cookies and analytics tools to understand how visitors interact with our website. Cookies help improve browsing experience, remember preferences, and measure website performance.
You may disable cookies through your browser settings; however, certain website features may not function properly if cookies are disabled.
Information Sharing
Altivex does not sell, rent, or trade your personal information.
We may share information only when necessary with:
- Trusted service providers assisting in website hosting or communication services
- Government authorities where legally required
- Regulatory bodies when necessary for compliance with applicable laws
All third parties are expected to maintain appropriate confidentiality and data protection standards.
Data Security
Altivex implements reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or misuse. While we strive to maintain secure systems, no online transmission or electronic storage method can be guaranteed to be completely secure.
Third-Party Websites
Our website may contain links to external websites for your convenience. Altivex is not responsible for the privacy practices, security, or content of third-party websites. We encourage users to review the privacy policies of any external websites they visit.
Updates to This Privacy Policy
Altivex may update this Privacy Policy periodically to reflect changes in business practices, legal requirements, or website functionality. Any updates will be published on this page with the revised effective date. We encourage visitors to review this policy regularly to stay informed.
Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the laws of the United Arab Emirates (UAE). Any disputes relating to this Privacy Policy or the use of the Altivex website shall be subject to the exclusive jurisdiction of the competent courts of the UAE.
Contact Us
If you have any questions regarding this Privacy Policy or the way your information is handled, please contact us:
Altivex Elevators LLC
🌐Website: https://altivexme.com/
📧Email: info@altivexme.com
📞Phone: +971 56 576 4616
📍 Burj Khalifa St – Business Bay – Dubai – United Arab Emirates